Customer Service: Orders: I haven't Received My Package

Still waiting on your Eyelash Extension Supplies to arrive?  Here are some important items you need to know:


Every Order is assigned a tracking number once the order has been picked and packed then shipped at our warehouse.  We always email a tracking number from the shipping carrier selected by you at checkout (USPS or FedEX) the morning after you have ordered.

If you did not get a tracking email, it is possible that you may have entered a wrong email address?  This is very likely if you did not receive an order confirmation email from us directly after your order. If this is the case, please call us to verify that we did in fact receive your order. (this is extremely rare, but could happen if customer has internet connection problems) 

Why wait to email until the next morning?  Great question!  We have found that from time to time, orders are placed, then a customer wants to change that order.  In an attempt to allow such changes, we wait to email tracking info so we know it is right.

Does that mean you do not ship same day?  Not at all!  In fact most of the orders we get go out same day. We work around the clock to make sure you get your eyelash extension products as quickly as possible.  If you are living in the Phoenix metro area, we even offer same day courier delivery!  Call us for details.

We DO NOT ship on Saturdays or Sundays!  So, if you order on a Friday Night for example, your order will be filled and shipped Monday Morning.

We also DO NOT ship on National Holidays as USPS does not operate.


It is important to be aware that we rely on shipping carriers just like you do. Once we have filled an order, we turn it over to the carrier and wait just like you do!  Sometimes, the wait grows long and we all panic a bit.  Here are the most common reason:

1) Foreign Country CUSTOMS chose to take a closer look at your package.  This could be because they randomly selected the package, or the destination address has raised a red flag, or something completely different than both of those scenarios.  The bottom line is, like ANY foreign shipment into a country, officials reserve the right to stop, search and even reject anything they want to based on that country's laws. We have seen this take one day, and we have seen it take up to 3 weeks! Usually it is quick though.  Canada is generally 2-3 days.

2) Carrier lost your package.  Also extremely rare, this is a possibility.  Please refer to your tracking number.  

Finally, we do not verify any order has been delivered.  It is the buyer's responsibility to let us know if they have not received their order.  Once notified, we always try to remedy the situation!

Thanks again for your business!  If you have any additional questions that were not answered here- please email or call our customer service hotline for help!

Please include your order number, the name it was ordered under and business name as well as date ordered and we will do whatever we can!